Quality & Compliance Manager with Visa Sponsorship in Newport, Wales

Home Instead is seeking a dedicated Quality & Compliance Manager in Newport, Wales, a full-time support role crucial for maintaining high standards across their care services. This position is ideal for experienced professionals in adult social care, especially those from Nigeria and other African countries, as visa sponsorship (Skilled Worker/Tier 2) is readily available for foreign applicants who require a UK work visa. While the salary is not explicitly stated, the role offers the significant benefit of free on-site parking and a chance to make a visible difference in care quality.

Job Description

As the Quality & Compliance Manager for Home Instead Newport & Monmouthshire, you will play a pivotal role in overseeing quality assurance and Care Professional compliance across two branches. Working closely with the Operations Director, Registered Care Managers, and Client Care Coordinators, your primary mission will be to ensure services are safe, person-centred, and consistently prepared for inspection. This involves taking full ownership of the quality assurance programme, monitoring Care Professional compliance, and driving the Continuous Improvement Plan.

This practical role requires a proactive individual who enjoys delving into details, supporting colleagues, and seeing initiatives through to completion. You will be responsible for identifying gaps, agreeing on clear actions, and verifying that improvements are not only completed but also sustained. Your ability to constructively challenge poor practice and confidently hold others accountable will be essential in maintaining Home Instead's commitment to providing high-quality, relationship-led care for older people living independently in their homes.

Requirements

• Proven experience in quality assurance, compliance, or care management within adult social care, ideally domiciliary care.
• A strong understanding of person-centred care, safeguarding, medication management, and the Welsh care inspection framework (CIW Regulations).
• Demonstrable experience auditing care records and staff files, translating findings into practical improvements.
• Excellent attention to detail and the ability to identify inconsistencies, missing information, and recurring problems.
• The confidence to engage in constructive conversations, hold colleagues accountable, and escalate concerns appropriately.
• Strong organisational skills, with the ability to manage competing priorities and ensure actions are followed through.
• A proactive approach, taking ownership of issues and driving them towards resolution.
• Confidence using digital care planning systems and spreadsheets for monitoring quality and reporting findings.
• The ability to travel between offices and throughout service areas.
• Applicants requiring a UK work visa must be eligible for Skilled Worker (Tier 2) sponsorship, which is available for this role.

Benefits

• Opportunity to make a visible difference to the care people receive and shape quality management across two branches.
• Close collaboration with the leadership team, offering significant influence and impact.
• Supportive environment for colleagues' professional development.
• Free parking and on-site parking facilities.
• A chance to work for a warm, family-run care company passionate about making a difference.

How to Prepare

For Nigerian and African immigrants targeting this Quality & Compliance Manager role in the UK's care sector, thorough preparation is key. Focus on highlighting your experience in adult social care compliance and quality assurance, ensuring your CV reflects UK formatting standards and emphasises quantifiable achievements. A polished LinkedIn profile, tuned to UK employers, will further enhance your visibility. Remember to tailor your cover letter to explicitly address Home Instead's values and your understanding of the Welsh care inspection framework (CIW).

During interviews, be ready to discuss your practical experience in auditing care plans and staff files, and how you’ve driven continuous improvement. For those requiring visa sponsorship, prepare to confidently and clearly articulate your visa needs and current status, demonstrating your long-term commitment to the role and the UK. Being proactive in addressing potential concerns about your right-to-work status will show your readiness and professionalism.

• Ensure your CV highlights specific experience in auditing care records, staff files, and implementing continuous improvement plans within adult social care.
• Research the Welsh care inspection framework (CIW Regulations) thoroughly and be prepared to discuss your practical understanding and application of these standards.
• Prepare for questions about challenging poor practice and holding colleagues accountable, providing examples of how you've handled such situations constructively.
• Have your professional references readily available, ideally including UK or international contacts who can speak to your compliance and quality assurance skills.
• Be prepared to discuss your visa sponsorship needs clearly and confidently, outlining your current immigration status and future intentions during the interview process.

Visa Sponsorship & Foreigner Eligibility

Visa sponsorship is available for this Quality & Compliance Manager role, and Home Instead is explicitly open to foreign and overseas applicants who require a UK work visa. This means non-UK residents are encouraged to apply. If your immigration status is borderline or complex, it is advisable to clearly state your situation in your application or cover letter, providing any relevant details to assist the employer in assessing your eligibility for sponsorship.