terms

Last updated: 10 October 2026

1. Who we are

These Terms and Conditions ("Terms") govern your use of naijaukhub.com (the "Site"), operated by NaijaUKHub ("we", "us", "our") — a jobs, business directory, events, and community platform for Nigerians and African immigrants in the United Kingdom. By accessing or using the Site, creating an account, submitting a listing, buying or selling an item, registering for an event, messaging a business, or using any of our free tools, you agree to these Terms. If you don't agree, please don't use the Site.

If you have questions, contact us at contact@naijaukhub.com.

Some content on the Site is generated using artificial intelligence — most notably the personalised results from our free tools (Section 5), and it may also be used to summarise or draft other content such as news posts. Where AI is used to generate content shown to you, we say so; treat it as a starting point, not a verified or professionally-checked answer.

2. Eligibility

The Site is intended for people aged 16 and over. By using the Site you confirm you meet this requirement. Messaging a business requires you to be 18 or over (see Schedule 3). If you are a business owner or event organiser submitting content on behalf of a company, you confirm you have the authority to do so.

3. Accounts

Some features (submitting a business listing, selling or buying an item, posting an event, registering for events, saving job alerts, messaging a business, and seeing a listing's phone number, WhatsApp number or email address) require creating an account. You're responsible for:

• Providing accurate, current information when you register and keeping it up to date.
• Keeping your login details confidential and for all activity under your account.
• Notifying us immediately at contact@naijaukhub.com if you suspect unauthorised use of your account.

We may suspend or close an account that breaches these Terms, provides false information, or is used for abuse, fraud, or spam.

4. Job listings

The Site aggregates and displays job vacancies from third-party sources (job boards, employer sites, RSS feeds) as well as listings submitted directly to us. In relation to job listings:

• We do not employ, recruit, or act as an employment agency, and we are not a party to any employment relationship between you and an employer.
• We make reasonable efforts to keep listings current but we do not guarantee that a listing is accurate, still open, correctly categorised, or free of errors introduced by the source or by automated scraping.
• Applying for a job, including via any external "apply" link, is between you and the employer or third-party site. We are not responsible for the outcome of any application, the recruitment process, or any employer's conduct.
• We do not verify UK right-to-work eligibility on behalf of employers or applicants. It remains your responsibility to confirm your right to work in the UK and the employer's responsibility to carry out their own checks.

5. Free tools (career guide, ILR eligibility checker, and similar)

We provide free interactive tools — including the career pathway guide and the ILR (Indefinite Leave to Remain) eligibility checker — to help you explore options based on information you provide.

• AI-generated content: the personalised narrative, recommendations, and pathway suggestions produced by these tools are generated using artificial intelligence (including third-party AI services such as Google's Gemini API), based on the answers you submit. AI-generated output can be incomplete, generic, factually wrong, or based on out-of-date rules, even when it reads as confident and specific. It is not reviewed by a human adviser before it's shown to you unless we say otherwise.
• These tools are for general guidance only and do not constitute immigration advice, legal advice, career counselling, or a professional recommendation. Immigration rules are complex and change frequently; outcomes depend on your individual circumstances, which a short questionnaire cannot fully capture.
• Before making any decision about your immigration status, visa application, or career, you should seek advice from an OISC-regulated immigration adviser, a qualified solicitor, or another appropriately qualified professional. We are not a substitute for that advice, and you should independently verify any rule, route, or eligibility criterion an AI-generated result mentions before relying on it (for example, by checking gov.uk directly).
• We accept no liability for decisions made, applications submitted, fees paid, or outcomes (including a refused visa application, missed deadline, or career decision) based on the output of these tools.
• Some tool results may display sponsored or affiliate cards from third parties (see Section 8). We clearly label these as referrals — they are not part of our independent guidance, and they are not AI-generated.

6. Business directory, product sales, and messaging

6.1 Directory listings

Business owners may submit a listing for their business to appear in our directory.

• Moderation: every submission is reviewed before publication, and is also screened automatically against a list of restricted terms. A match holds the listing offline for human review; it is never rejected automatically, and we do not disclose which term matched. We may approve, reject, edit for clarity or policy compliance, or request changes to a listing at our discretion, and we are not obliged to publish any submission.
• What may not be listed: you must not list anything prohibited by our prohibited items policy, which forms part of these Terms. On submission you confirm that what you are offering is lawful in the UK and is not a restricted, controlled, prescription-only, or counterfeit item or service. We rely on that confirmation.
• Accuracy: you are solely responsible for the accuracy of the information, images, and contact details in your listing. You must have the right to use any images or content you upload and must not submit misleading, unlawful, or infringing content.
• Contact details: a listing's phone number, WhatsApp number, and email address are shown only to signed-in account holders. A listing's website and social media links remain public. This limits automated harvesting of business owners' personal contact details; it is not a guarantee that those details will not be collected by other means.
• Duration and renewal: listings are published for a limited period (currently 30 days from approval unless otherwise stated) and are automatically hidden after expiry. You may need to resubmit or request a renewal to keep a listing live. We may extend, feature, or de-feature a listing at our discretion.
• Fees: some listing types, features (such as featured placement), or promotional options may be offered free of charge or for a fee, as described on the Site at the time of submission. Where a fee applies, this will be clearly stated before you pay, and any payment terms (including refund eligibility) will be set out at that point. We are not responsible for third-party payment processor errors, but we will work with you to resolve genuine billing issues.
• Removal: we may remove, suspend, or refuse to publish a listing at any time if it breaches these Terms, is reported as inaccurate or fraudulent, or if the business owner requests removal.
• Listing your business does not constitute an endorsement, verification, or guarantee of the quality, safety, or legitimacy of that business by NaijaUKHub. Users interact with listed businesses at their own risk and are encouraged to do their own due diligence.

6.2 Selling products through the Site

A business with a listing may offer individual items. An item is either marked contact for price, where the buyer arranges the purchase with the seller directly, or sold through our checkout, where we take the payment. This section applies to items sold through our checkout.

• Who you are buying from: the contract of sale is between you and the seller. NaijaUKHub is not the seller, retailer, importer, or manufacturer of any item listed, and does not hold stock. Our role is to provide the listing and the checkout and to process the payment.
• Seller verification: before a business may sell through the checkout it must supply a trading address and phone number, which we hold on record. This is a basic accountability check, not a guarantee of the seller's reliability or of the quality of any item.
• Price and fees: the item price, any delivery charge, and our platform fee (inclusive of VAT) are shown before you pay, and again as a total at checkout.
• Payment: payment is taken by us using Stripe as our payment processor. We collect it on the seller's behalf and hold it before releasing it to them, once our standard hold period has passed and they request a payout, which we review before releasing funds.
• Delivery: where an item requires shipping, the seller is responsible for dispatching it to the address you give at checkout, and for the delivery method, cost, and timescale stated on the listing. Where a seller supplies tracking information we display it; we do not carry, insure, or guarantee any shipment.
• Your statutory rights: the seller is the trader for the purposes of UK consumer law. Your rights under the Consumer Rights Act 2015 (that goods be of satisfactory quality, as described, and fit for purpose) and, for distance sales, your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are against the seller and are not affected by anything in these Terms. Certain goods, such as perishable food and personalised items, are excluded from the statutory cancellation right.
• Returns and refunds: raise these with the seller first. If the seller does not respond to a legitimate request under their stated policy or your statutory rights, report it to contact@naijaukhub.com. We will investigate, and may refund from funds we still hold, withhold a payout, remove the listing, and suspend the seller's account — but we cannot guarantee recovery in every case, particularly where the seller has already been paid out.
• Chargebacks and disputes: if you dispute a charge with your card issuer or Stripe, we may share order information necessary to respond to that dispute, and may suspend the associated account while it is investigated.
• Sellers: you are responsible for describing items accurately, for holding the stock you advertise, for dispatching within the time you state, for your own tax and regulatory obligations (including VAT registration where applicable and any product safety or labelling rules that apply to what you sell), and for honouring your customers' statutory rights.

6.3 Messaging a business

Signed-in users may message a business through the Site rather than contacting it off-platform.

• Governing policy: messaging is governed by our Messaging and Moderation Policy, which forms Schedule 3 to these Terms and is incorporated into them. It sets out what may not be sent, when a conversation may be read by a moderator, how long messages and attachments are kept, and how to report a conversation. By sending a message you accept that Schedule.
• In short: messages are screened automatically against a list of restricted terms; a match marks the conversation for review and does not block delivery. A person reads a conversation only where it has been marked by screening, where someone has reported it, where we are required to, or where we have reasonable grounds to suspect an offence or a risk to someone's safety — not in the ordinary course, and never for advertising. Messages are kept while your account exists; files sent in chat are deleted after 30 days.
• Keep it on the Site: do not press another user to move a negotiation or a payment off the Site. We hold a record of what is said here and can act on it; we hold no record of, and can give no assistance with, anything agreed elsewhere.
• Our role: we are not a party to any conversation, negotiation, or transaction between users, and the messaging service is not an escrow, guarantee, or dispute-determination service. Every conversation carries a reporting control, and clause 7 of Schedule 3 sets out what happens when you use it.

7. Events and ticketing

The Site allows organisers to list events and allows users to register interest ("I'm going") or, where an organiser provides an external registration link (e.g. Eventbrite or a similar third-party ticketing platform), to be directed there to register or purchase a ticket.

7.1 Our role

For events using an external registration/ticketing link, NaijaUKHub is a listing platform only — we display event details submitted by the organiser and pass you through to their chosen registration or ticketing provider. We are not the event organiser, promoter, ticket seller, or payment processor for those events. We do not hold, process, or have visibility of any payment you make on a third-party platform.

7.2 In-house RSVPs

Where you register interest directly on the Site ("I'm going"), this records your intent to attend on our system so the organiser and other users can see approximate numbers. It does not itself constitute a paid ticket, a contract of entry, or a guarantee of a place, unless the organiser expressly states otherwise. An RSVP made through the Site carries no payment and is not eligible for any refund because none is taken.

7.3 Payments, refunds, and cancellations for externally-ticketed events

Because payment for these events is taken by the organiser or their third-party ticketing platform, not by us:

• Your contract for the ticket (including price, what it includes, and any booking fee) is with the organiser and/or the ticketing platform, not with NaijaUKHub.
• Refund and cancellation policies (including whether tickets are refundable, transferable, or subject to a cancellation window) are set by the organiser or ticketing platform and should be checked before you pay. We do not set, guarantee, or enforce these policies, and we cannot issue a refund on an organiser's behalf.
• If an event is cancelled, postponed, or materially changed by the organiser, any refund is subject to that organiser's or platform's own policy. We recommend contacting the organiser directly, and if a paid ticketing platform (e.g. Eventbrite) was used, also checking that platform's buyer protection or refund process.
• If you believe an event listed on the Site is fraudulent, a scam, or that an organiser has failed to deliver a paid-for event or respond to a legitimate refund request, please report it to us at contact@naijaukhub.com. We will investigate, may remove the listing and suspend the organiser's account, and may share relevant information with affected users or authorities where appropriate — but we cannot guarantee recovery of any funds you paid to a third party.
• Chargeback and payment disputes for card or platform payments should be raised with your card issuer or the ticketing platform in the first instance, in line with their standard processes.

7.4 Payments, refunds, and cancellations for NaijaUKHub in-house ticketing

For events sold directly on the Site (rather than via an external registration link), NaijaUKHub takes payment itself using Stripe as our payment processor. The following applies to these purchases:

• Price and fees: the ticket price and any booking fee (inclusive of VAT) are shown against each ticket type before you add it to your order, and again as a total before you pay.
• Order confirmation: on successful payment (or, for free tickets, on completion of checkout), you receive a ticket with a QR code, viewable on the Site.
• Our role in payment: we collect payment on the organiser's behalf and hold it before releasing it to them, once our standard hold period has passed and they request a payout, which we review before releasing funds. Your contract for the ticket itself — including what it includes and the applicable refund policy — is with the event organiser; NaijaUKHub's role is to process the payment and provide the ticketing infrastructure.
• Refund policy: each event's refund policy is set by its organiser and shown on the event page before you pay.
  • Where an event is marked non-refundable, you must actively confirm you understand this before completing payment, and tickets for that event cannot be refunded once purchased except where required by law.
  • Where an event does not carry a non-refundable notice, contact the organiser (or us, if you're unable to reach them) to request a refund or transfer; whether one is given is subject to the organiser's discretion and any additional policy they've published on the event page (for example, a weather or rescheduling policy).
  • If the organiser cancels or materially changes an event, affected ticket-holders will be notified and, unless the organiser's published policy says otherwise, are entitled to a refund or a transfer to a rescheduled date.
• Chargebacks and disputes: if you dispute a charge with your card issuer or Stripe, we may share order and event information necessary to respond to that dispute, and may suspend the associated account while it's investigated.
• Fraud or non-delivery: if an organiser fails to deliver a paid-for event or does not respond to a legitimate refund request under their own stated policy, report it to contact@naijaukhub.com. We will investigate, may remove the listing, suspend the organiser's account, and withhold funds pending investigation — but we cannot guarantee a refund in every case.
• Your statutory rights as a consumer under UK law (including the Consumer Rights Act 2015 and, where applicable, distance-selling cancellation rights) are not affected by anything in these Terms or by an organiser's stated refund policy.

By completing a ticket purchase you confirm you have read and agree to these Terms, including this section and the organiser's stated refund policy for that event.

7.5 Accuracy and organiser responsibility

Organisers are responsible for the accuracy of the event details they submit (date, time, venue, price, capacity, age restrictions, and any other material terms). Events may be postponed, changed, or cancelled by the organiser at their discretion; we are not responsible for losses (including travel, accommodation, or childcare costs) arising from such changes and recommend confirming details directly with the organiser, and checking for updates on the Site, before travelling to or paying for an event.

7.6 Moderation

We may remove or refuse to list an event, or suspend an organiser's account, at any time if the event breaches these Terms, misrepresents itself, appears fraudulent, or if we receive credible reports of non-delivery or refund issues.

8. Sponsored content and affiliate/referral links

Some pages, including tool results and listings, may display sponsored cards, affiliate links, or referral partners (for example, links to advisers or services relevant to your results). We label this content as sponsored or a referral where it appears. We may receive a fee or commission if you click through or engage with these third parties. We do not independently verify every claim made by third-party advertisers or referral partners, and your use of any linked third-party service is subject to that third party's own terms.

9. Communications

If you sign up for job alerts, our newsletter, WhatsApp alerts, or event announcements, we send you the communications you've opted into — and nothing else. Your privacy and your right not to be spammed always come first. In particular:

• We only send you announcements about an event organiser's events if you've actually engaged with that organiser — for example, by buying a ticket from them, following their organiser page, or RSVPing to one of their events.
• We do not import purchased, rented, or third-party email or contact lists on behalf of organisers or businesses, and we do not sell or rent your contact details to anyone.
• You can unsubscribe or opt out at any time using the link in our emails, by adjusting your notification settings in your account, or by contacting us at contact@naijaukhub.com.
• Transactional messages (for example, order confirmations, ticket emails, notifications that you have a new message from a business, or account security notices) are sent regardless of marketing preferences, as they're necessary to provide the service you've asked for.

See our Privacy Policy for full detail on what data we collect, how long we keep it, and who processes it on our behalf (including the third-party processors listed in Section 17).

10. Acceptable use

When using the Site you agree not to:

• Submit false, misleading, defamatory, obscene, or unlawful content (including in job listings, business listings, item listings, event listings, private messages, reviews, or account details).
• Impersonate any person or business, or misrepresent your affiliation with one.
• Use the Site to harass, defraud, spam, or scrape data in bulk without our written permission. This includes collecting business contact details by automated means, and using private messaging to send unsolicited commercial messages or to push a transaction off the Site (see Schedule 3).
• Attempt to interfere with, disrupt, or gain unauthorised access to the Site, its accounts, or its underlying systems.
• Use the Site for any purpose that breaches UK law, including consumer protection, advertising standards, or immigration law.

We may remove content, suspend accounts, or take other action, including reporting to relevant authorities, in response to a breach of this section.

11. Content ownership and licence

You retain ownership of the content you submit (business descriptions, images, event details, etc.). By submitting content to the Site, you grant NaijaUKHub a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, and distribute that content on the Site and in related marketing (e.g. featuring a listing on our social channels) for as long as the listing remains active, and to retain records as needed for legal or moderation purposes after removal.

This licence does not extend to private messages or to files sent through the messaging service. We host, screen, and where necessary moderate those under Schedule 3, and we retain them for the periods it states, but we do not publish, reuse, feature, or sell them.

All other content on the Site — including our design, branding, text, and the career/ILR tool logic — is owned by NaijaUKHub or our licensors and may not be copied or reused without permission.

12. Third-party links and sites

The Site contains links to third-party websites (employer sites, ticketing platforms, social media channels, advisers, and referral partners). We don't control these sites and aren't responsible for their content, terms, privacy practices, or the outcome of any interaction you have with them. Links are provided for convenience and do not imply endorsement.

13. Disclaimers

The Site and all tools, listings, and content are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including that the Site will be uninterrupted, error-free, secure, or that any information (job listings, business listings, item listings, event details, or tool results) is accurate, complete, or up to date.

14. Limitation of liability

To the fullest extent permitted by law, NaijaUKHub will not be liable for any indirect, incidental, or consequential loss, or for loss of income, business, or opportunity, arising from your use of the Site, reliance on any listing or tool result, or your dealings with any employer, business, seller, event organiser, or third party found through the Site. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under UK law.

15. Indemnity

You agree to indemnify NaijaUKHub against any claims, losses, or costs arising from content you submit (job, business, item, or event listings, or private messages), your breach of these Terms, or your misuse of the Site.

16. Suspension and termination

We may suspend or terminate your account, remove a listing, or restrict your access to the Site at any time, with or without notice, if we reasonably believe you have breached these Terms or if we discontinue a feature or the Site itself. You may close your account at any time by contacting us.

17. Third-party processors

We use the following third-party services to run the Site. Each is bound by its own data protection terms, and some may process data outside the UK/EEA under appropriate safeguards (for example, Standard Contractual Clauses):

• Hosting and infrastructure: Vercel (application hosting and file storage, including images and files sent through the messaging service), Supabase (Postgres database).
• Payments: Stripe (ticket and item payments, seller and organiser payouts, and identity verification for event organisers).
• Email: Resend (transactional and marketing email delivery).
• WhatsApp alerts: CallMeBot (optional WhatsApp notifications, only if you opt in).
• AI: Google (Gemini API) — powers the personalised results in our free tools (career guide, ILR checker); we send only your questionnaire answers and recommended pathways, not your name or contact details. We do not send private messages to any AI service.
• Sign-in: Google (Sign in with Google) — if you choose to sign in or register using your Google account.
• Analytics: Google Analytics (or a similar analytics service we've configured) — helps us understand how the Site is used. See our Privacy Policy for how this affects cookies.

We review and update this list as we add or remove services; the current list is maintained here and in our Privacy Policy.

18. Bugs, viruses, and security

We use reasonable technical and organisational measures to keep the Site secure, but we don't guarantee that it, or any file available through it, is free of bugs or viruses — you're responsible for having your own antivirus protection and backups. Except where caused by our negligence and where liability cannot be excluded by law, we are not liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material affecting your device through your use of the Site. Data sent over the internet is not fully secure, and we cannot guarantee the security of data you transmit to the Site.

19. Force majeure

We are not liable for any failure or delay in performing our obligations under these Terms caused by events beyond our reasonable control, including war, civil unrest, industrial action, or the failure of a third-party service we depend on (including a payment, hosting, or email provider).

20. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent. We may transfer or assign our rights and obligations under these Terms at any time, including as part of a sale, merger, or transfer of the business.

21. Waiver

If we don't insist that you perform any of your obligations under these Terms, or if we don't enforce our rights against you, that doesn't mean we have waived our rights against you, and it doesn't mean you don't have to comply with those obligations. A waiver of any breach will not be a waiver of any later breach.

22. Entire agreement

These Terms, together with our Privacy Policy, our prohibited items policy, the Messaging and Moderation Policy (Schedule 3), and any specific terms shown to you for a particular feature (for example, at the point of a ticket or item purchase), constitute the entire agreement between you and us regarding your use of the Site, and supersede any prior agreement or understanding between us.

23. Severability

If any provision of these Terms is found by a court or regulator to be unlawful, invalid, or unenforceable, that provision will be treated as removed to the minimum extent necessary, and the rest of these Terms will remain in full force and effect.

24. Third-party rights

These Terms do not give any right to enforce any of their terms to any person who is not a party to them, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

25. Changes to these Terms

We may update these Terms from time to time to reflect changes to the Site, our services, or the law. Material changes will be announced on the Site. The "Last updated" date above always reflects the current version. Continued use of the Site after changes take effect means you accept the updated Terms.

26. Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

27. Contact

Questions about these Terms? Email contact@naijaukhub.com or use our contact page.