Customer Service Representative in Liverpool: Acorn Insurance Job (UK-Based Applicants Only)

Acorn Insurance is hiring a Customer Service Representative in Liverpool, offering a permanent role with a competitive salary of £26,938 – £28,609 plus a performance bonus. This position is ideal for UK-based applicants who already possess the right to work in the UK; foreign applicants may inquire but should note the preference for existing UK work status. Enjoy a hybrid working model that balances office presence with flexibility.

Job Description

As a Customer Service Representative, you will be the first point of contact for Acorn Insurance customers, providing essential support and guidance. This involves handling inquiries, resolving issues, and ensuring a positive customer experience across various communication channels.

You will work within a dynamic team, contributing to a supportive environment while managing your workload efficiently across rotating shift patterns, including early, mid, and late shifts to accommodate customer needs.

Requirements

• Proven experience in a customer service role, ideally within an insurance or financial services environment.
• Excellent communication and interpersonal skills, with the ability to empathise and build rapport with customers.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM systems and other relevant software.
• Ability to work effectively both independently and as part of a team.
• Applicants must have existing right-to-work in the UK.

Benefits

• Competitive salary of £26,938 – £28,609 with an additional performance-related bonus up to £2,000.
• Hybrid working model, offering flexibility with a minimum of 3 days in the office.
• Three rotating shift patterns (Early, Mid, Late) to support work-life balance.
• Generous holiday allowance and pension scheme.
• Opportunities for career development and professional growth within a supportive company.

How to Prepare

For Nigerian and African immigrants targeting a Customer Service role in the UK, it's crucial to tailor your application to meet UK employer expectations. Focus on highlighting any customer-facing experience, especially in fast-paced or regulated environments. Ensure your CV is formatted to UK standards, clearly articulating your skills in communication, problem-solving, and conflict resolution using action verbs and quantifiable achievements.

While this role prefers UK-based applicants with existing right-to-work, if you are inquiring from abroad, emphasise any UK-recognised qualifications or certifications you may hold, and demonstrate a strong understanding of UK customer service standards and cultural nuances. A well-crafted cover letter is essential to explain your interest and suitability for the role, especially if you need to address your eligibility status.

• Create a professional CV aligned with UK recruitment standards, focusing on customer service achievements.
• Develop a compelling cover letter that addresses your eligibility status transparently and highlights transferable skills.
• Prepare for interviews by practising common customer service scenarios and demonstrating strong communication skills.
• Ensure your LinkedIn profile is updated, professional, and reflects your aspirations for a customer service career in the UK.
• Be ready to discuss your existing right-to-work status or your plan to obtain it, if applicable, when communicating with the employer.

Visa Sponsorship & Foreigner Eligibility

Visa sponsorship is NOT explicitly advertised for this Customer Service Representative role. Acorn Insurance prefers UK-based applicants who already possess the existing right to work. Foreign applicants (non-UK residents) may still inquire directly with the employer regarding their eligibility and any potential pathways, but should be prepared for the preference towards those with immediate UK work status.