Operational Service Manager, Newcastle Upon Tyne – Visa Sponsorship Available

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking an Operational Service Manager in Newcastle Upon Tyne. This full-time role, offering a salary of £57,528 to £64,750 per annum, is ideal for experienced professionals in operational management, including those from Nigeria and other African countries who require UK visa sponsorship. The Trust is actively offering Skilled Worker Visa (Tier 2) sponsorship, making this an excellent opportunity for international applicants looking to advance their careers in the UK's NHS.

Job Description

As an Operational Service Manager, you will be instrumental in supporting The Newcastle upon Tyne Hospitals NHS Foundation Trust’s commitment to continuous service improvement. This senior position within a strengthened clinically-led structure of Clinical Boards focuses on patient and staff needs, driving delivery and transformation to maintain the Trust's reputation for clinical, teaching, and research excellence.

You will assume day-to-day responsibility for the operational management of all aspects within your specific portfolio, managing waiting lists, ensuring adequate capacity, and dealing with patient queries and complaints. The role also involves contributing to the investigation of incidents and fostering a safe, respectful culture where all individuals are treated with dignity and compassion.

Requirements

• Degree-level education or an established pathway supplemented by post-graduate diploma-level specialist training, management/leadership qualification, or equivalent experience.
• Demonstrable experience in operational, people, and financial management, service strategy, business planning, and performance management.
• Proven leadership ability at a senior level.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in IT, including significant use of MS Office Suite and other IT systems.
• Applicants must either have the right to work in the UK or be eligible for Skilled Worker Visa sponsorship, which is available for this role.

Benefits

• Competitive annual salary ranging from £57,528 to £64,750.
• Opportunity to work within a leading NHS Foundation Trust known for clinical, teaching, and research excellence.
• Visa / Skilled Worker (Tier 2) sponsorship available for eligible foreign applicants.
• Access to a range of staff benefits offered by The Newcastle upon Tyne Hospitals NHS Foundation Trust.
• Flexible working arrangements considered to support work-life balance.

How to Prepare

For Nigerian and other African immigrants aspiring to this Operational Service Manager role, it's crucial to tailor your application to UK NHS standards. Ensure your CV highlights your operational, people, and financial management experience, using UK-centric terminology where possible. Craft a compelling cover letter that directly addresses the job description, demonstrating how your skills and experience align with the Trust's commitment to service improvement and patient care, and explicitly mention your need for visa sponsorship.

Prepare for the interview by researching the Newcastle upon Tyne Hospitals NHS Foundation Trust's values and recent initiatives. Be ready to discuss your experience with change management, performance targets, and how you would ensure a respectful culture. For the visa sponsorship aspect, be confident in discussing your eligibility and commitment to a long-term career in the UK.

• Ensure your CV is in a UK-friendly format, focusing on quantifiable achievements in operational management.
• Prepare a cover letter that clearly outlines your experience in a senior leadership capacity and your understanding of NHS operational challenges.
• Be ready to discuss your experience with managing waiting lists, patient flow, and implementing service improvements.
• Familiarise yourself with the Disclosure and Barring Service (DBS) check process, as this will be required upon successful offer.
• Have professional references ready that can speak to your operational and leadership capabilities.

Visa Sponsorship & Foreigner Eligibility

Visa / Skilled Worker (Tier 2) sponsorship IS AVAILABLE for this Operational Service Manager position, making it open to foreign and overseas applicants who require a UK work visa. The Newcastle upon Tyne Hospitals NHS Foundation Trust welcomes applications from individuals who need current Skilled Worker sponsorship to work in the UK. If you are unsure about your eligibility or require sponsorship, it is highly recommended to clearly state this in your application and cover letter.