Medical Receptionist-Telephonist [Care Navigator] in South Shields with Visa Sponsorship

Ravensworth Surgery is seeking a dedicated Medical Receptionist-Telephonist, also known as a Care Navigator, to join their team in South Shields, Tyne And Wear. This fixed-term position is ideal for foreign and overseas applicants as visa and Skilled Worker (Tier 2) sponsorship is explicitly available. While the salary is not disclosed, the role offers immense satisfaction and a supportive work environment within a family-values-oriented practice.

Job Description

The Medical Receptionist/Call Taker, now known as a Care Navigator, serves as the initial point of contact for patients, carers, professional colleagues, and visitors to Ravensworth Surgery. This vital role involves projecting the care and empathy of the services offered, truly being the "face" and "voice" of the surgery. You will have the opportunity to meet a variety of people and engage in diverse tasks throughout your working day.

This challenging yet immensely satisfying role requires someone who wishes to work approximately 20 hours per week. Shifts will be scheduled Monday to Friday, between 7:45 am (from April 2026) and 6:00 pm (to become 6:30 pm in a few months). Ravensworth Surgery is looking to recruit a suitable candidate as soon as possible.

Requirements

• Demonstrable experience in a customer service or administrative role, preferably within a healthcare setting.
• Excellent communication and interpersonal skills, with a compassionate and empathetic approach.
• Ability to manage a variety of tasks efficiently and maintain composure in a busy environment.
• Proficiency in using IT systems for patient records and scheduling.
• Strong organisational skills and attention to detail.
• Applicants must either have the right to work in the UK or require visa sponsorship; this role is open to foreign applicants needing a UK work visa.

Benefits

• Opportunity to be an integral part of a supportive and team-oriented primary care practice.
• Engage in a challenging yet immensely satisfying role with diverse daily tasks.
• Work within a practice that values family values and promotes a good work/life balance.
• Benefit from working in a training practice that supports medical students and post-qualification doctors.
• Enjoy a stable work environment with a strong sense of loyalty and kinship among colleagues.

How to Prepare

For Nigerian and other African immigrants eyeing this Care Navigator role, a polished application is key. Ensure your CV highlights any experience in patient-facing or administrative roles, particularly in healthcare, aligning it with UK expectations. Craft a compelling cover letter that expresses your genuine interest in the role and Ravensworth Surgery's values, clearly stating your need for visa sponsorship upfront.

Focus on showcasing your empathy, organisational skills, and ability to handle a dynamic environment. During the interview, be ready to discuss your eligibility for a UK work visa and how you meet the requirements, demonstrating your understanding of the UK healthcare system's administrative demands.

• Tailor your CV to UK standards, emphasizing relevant customer service or healthcare administration experience.
• Prepare a cover letter that explicitly mentions your need for visa sponsorship and highlights your suitability for the Care Navigator role.
• Familiarise yourself with common UK medical reception duties and patient confidentiality protocols.
• Practice articulating your communication skills and ability to manage patient inquiries effectively.
• Ensure your LinkedIn profile is updated and professional, reflecting your career aspirations in the UK healthcare sector.

Visa Sponsorship & Foreigner Eligibility

Yes, visa sponsorship is available for this Medical Receptionist-Telephonist [Care Navigator] position. This role is explicitly open to foreign and overseas applicants who require a UK work visa. If you are unsure about your eligibility or current immigration status, it is advisable to clearly state your situation in your application and be prepared to discuss it during the interview process.