Customer Care Agent (Hybrid) in Birmingham with Visa Sponsorship

Perk is seeking a Customer Care Agent for a hybrid role in Birmingham. This position is ideal for Nigerian and African immigrants seeking to work in the UK, as visa sponsorship is available for foreign/overseas applicants. The role offers a competitive salary of £13.45 per hour, alongside excellent benefits including private medical cover and relocation support.

Job Description

As a Customer Care Agent at Perk, you will be a vital part of a team dedicated to enhancing the experience of business travellers. Your primary responsibilities will involve supporting and engaging with customers regarding their global business travel requirements, acting as a trusted advisor.

You will communicate with customers via phone, live chat, and e-mail to effectively resolve travel issues, manage bookings, queries, and requests, and strive to exceed customer expectations. Staying up-to-date with Perk’s new features and product launches will be crucial to providing innovative solutions and a 7-star service.

Requirements

• Great communication skills and fluency in English, both written and spoken.
• Self-motivation, constant curiosity, and a strong desire to learn with a growth-oriented attitude.
• Proficiency with technology and the ability to handle multiple tasks simultaneously.
• Performance-driven with a strong customer-first mentality, delivering high-quality service daily.
• Excellent problem-solving skills and comfort with an office-based environment, including shift flexibility.
• Applicants must either have the right to work in the UK or be eligible for Skilled Worker (Tier 2) visa sponsorship.

Benefits

• Competitive compensation and equity ownership in Perk.
• 25 days of annual leave plus bank holidays for rest and recharge.
• Private medical cover and voluntary dental insurance from Bupa, plus discounted gym memberships.
• Relocation support to one of Perk's hubs, assisting with your move to Birmingham.
• 12-16 weeks’ paid parental leave and 16 paid hours per year for volunteering.
• Access to Spring Health, a market-leading wellbeing partner, providing therapy and coaching sessions.

How to Prepare

For this Customer Care Agent role, Nigerian and African immigrants should focus on showcasing their excellent communication skills and customer service experience in a UK-centric format. Ensure your CV highlights any experience in call centres, retail, or other customer-facing environments, emphasizing problem-solving and a customer-first mentality. Tailor your LinkedIn profile to reflect these skills and connect with UK professionals in the customer service sector.

When preparing for the interview, be ready to discuss specific examples of how you’ve delivered 7-star service, handled difficult customer situations, and solved problems under pressure. For the visa sponsorship aspect, be confident in discussing your eligibility and readiness to relocate, emphasizing your commitment to the role and the company. Practice articulating how your skills and experience align directly with the job description and Perk’s values.

• Refine your CV to a UK format, emphasizing customer service achievements and problem-solving skills.
• Prepare specific examples of delivering excellent customer service and resolving complex issues.
• Familiarise yourself with common UK customer service standards and expectations.
• Research Perk's values and mission, ready to articulate how you embody them.
• Prepare questions about the team, training, and career progression, demonstrating your long-term interest.

Visa Sponsorship & Foreigner Eligibility

Visa/Skilled Worker (Tier 2) sponsorship is available for this Customer Care Agent position, making it open to foreign and overseas applicants who require a UK work visa. Non-UK residents are explicitly encouraged to apply. If you have any questions about your specific immigration status or eligibility, it is recommended to clearly state your situation in your cover letter or during the initial application stages to ensure clarity.